These are my personal observations in life where sometimes the stupid meets the insane.
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Tuesday, July 08, 2003
Cell Phones - The Sequel
Cell phones are great. They allow people to keep in touch. Parents can find their children when necessary, friends can communicate and doctors can reach their patients.The whole world can be reached with the press of a button. While shopping, you can take a picture of the car you want to buy and see if your significant other likes the color because you can't be trusted after that vomit green bucket of bolts you bought last time. Some people have been caught in compromising positions that never before would have been possible without this new technology. No one anywhere is safe from the prying eyes of a cell phone.
We bought our original cell phone for emergencies. It's amazing how what you want on your pizza gets elevated to emergency status. I didn't think that pepperoni ranked up there with flat tires, broken radiator hoses or dead batteries. But alas, I have been educated.
With all of this technology and the ability to instantly reach another party, why is it so hard to reach my cell phone company when I have a question or problem?
I can't talk to anyone at the cell phone company without verifying what language I speak, my cell phone number, billing address, last four digits of my social security number, blood type, cholesterol level and the name of my first born. And that's before I get to speak to a real person.
Finally, the man behind the curtain appears and asks me to verify the same information that I had already given by pressing the digits earlier. When I protest, the customer service representative tells me that this is for security purposes. Would someone else really put themselves through this torture or jump through these hoops to get information about my account? Then comes the obligatory "I know how you feel but this is only for your protection." Protection!, I'm not having sex, I'm trying to find out about my bill.
So I reluctantly surrender the information requested.
Now it's time to get down to business. After the information is verified for the second time, the voice at the other end of the phone says in that silly little perky voice "what can I do for you today?"
I almost get my question out when the customer service representative interrupts and says "please hold." Again I hear more commercials for their cell phone service. At this point I'm thinking "I'm already a customer and I'm a customer ready to go to another phone service if someone doesn't get on the line and fix my problem.
After 25 minutes and several times on hold I hear "the problem has been corrected."
"Really!"
"Yes sir."
"This has been a recurring problem for the past five months! What makes you so sure that it is going to be fixed and that I won't have to spend another half hour on the phone with you again next month?!?"
"I just finished speaking with my supervisor and she said the problem should not occur again." "Supervisor" being the code word for the customer service representative not being responsible when the charge appears on my bill again next month.
With his lukewarm assurance I somehow manage to eek out a "thank you."
"You're welcome. Is there any thing else I can do for you today?"
"Yes, give my your freakin' cell phone number so I can get a hold of you immediately next time."
Here comes the kiss of death. "Thank you for choosing Bells and Whistle Phone Company."
"If I wasn't in the middle of a two year commitment, I'd go somewhere else, GOODBYE!!!!"
Posted by Life's Little Observer
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